Questions & Answers

Is there a SwingTracker User Guide?

The SwingTracker User Guide is readily available for download as a PDF.

How can I download and install the iOS mobile app?

The SwingTracker iOS mobile app is available for free on the App Store.

How can I contact support?

  1. Email support@diamondkinetics.com
  2. Submit a request in the ‘Contact Customer Support’ box on this page
  3. Use the in-app Customer Support feature
  4. Call the following number (M-F, 9 a.m – 5 p.m. EST): 412-223-5341 (Ext. 1)

How do I activate my free DiamondCLUB subscription after purchasing SwingTracker?

The free 12-month DiamondCLUB membership can only be applied to one individual player, and will begin immediately upon the player recording their first swing with the SwingTracker Sensor.

If you are a coach, take special care to ensure one of the players you will be working with and/or teaching takes the initial swing with the SwingTracker sensor once it is taken out of the box.

If a coach records the first swing with the SwingTracker sensor, the coach will receive the free subscription and will not be able to transfer it to a player.

How many players can I use with my SwingTracker sensor

As a coach, you can use an infinite amount of players with one sensor. However, each player will need their own profile and DiamondCLUB subscription in order to record and keep data with the sensor.

For instance, a coach who is training with a team of 10 players, will need 10 profiles and 10 subscriptions for his 10 players. The coach will be able to use one sensor for all 10 players.

How do I set up profiles for more than one player?

Each SwingTracker account requires a unique email to store and track individual player and swing data. To set up a profile for more than one player, a unique email address must be provided for each new account.

Please download and fill out this Profile Creation Spreadsheet to set up groups with multiple players. After completion, e-mail to support@diamondkinetics.com

What is SwingTracker?

SwingTracker is a system — consisting of a sensor, corresponding iOS app and an exclusive online community site — to help players and coaches improve baseball and softball swings.

How much does it cost?

SwingTracker costs $149 plus applicable taxYou can order yours on the Buy SwingTracker page.

What comes in the box?

The SwingTracker package contains:

  • Sensor
  • Sensor Mount
  • Sensor Strap
  • Charging Station with USB connection
  • Storage Pouch

What mobile devices work with the SwingTracker App?

The SwingTracker App works on iPhone 5, 5s, 6, 6s and 7 as well as iPad Mini, iPad Mini 2, iPad Mini 3, iPad2, iPad3, iPad4, iPad Air, iPad Air 2.

To download the app click here.

Does the SwingTracker App work on Android devices?

No, the SwingTracker App does not currently work with Android devices. Contact us to sign up to get updates on the progress of SwingTracker for Android and other SwingTracker announcements.

Does it work for left-handed batters?

Yes. SwingTracker works for right-handed, left-handed and switch hitters.

Can I use it in a game?

SwingTracker is designed as a practice and training tool and is not intended for use during a game.

Does SwingTracker work for softball?

SwingTracker will work for softball just like baseball, however the database of players used to compare metrics for softball are only players who have designated their play type as Fast-Pitch Softball.

How do I set up profiles for more than one player?

Each SwingTracker account requires a unique email to store and track individual player and swing data.

To set up a profile for more than one player, a unique email address must be provided for each new account.

To learn how to set up profiles for multiple players please view the SwingTracker Coaches Guide (SwingTracker Black) or Coaches Guide to SwingTracker (SwingTracker Green) or contact support at support@diamondkinetics.com

I have more than one player playing baseball. Do I need to buy a separate SwingTracker for each child?

No, you do not need to buy separate SwingTracker devices for each player.

But, we recommend that you set up a unique DiamondCLUB profile for every player using the device to best use the analysis tools available.

Upon purchase, the free 12-month DiamondCLUB subscription associated with the sensor is automatically started when the first player using a sensor takes their first swing.

Does it require a subscription?

SwingTracker does require a DiamondCLUB account. Upon purchase, the free 12-month DiamondCLUB subscription is automatically started when the first player using a sensor takes their first swing.

If you do not purchase a SwingTracker, you automatically get a 30-day full-access DiamondCLUB trial of the most extensive set of swing tracking features available. Once the trial expires, you are able to see select metrics for the most recent swing session recorded, but you will not be able to view your session history or connections or access 3D drills or video.

What is DiamondCLUB?

Full DiamondCLUB access to the most extensive swing tracking features, including 3D drills, is now available for $4.99 a month. When you create a DiamondCLUB account, you receive a 30-day DiamondCLUB trial.

  • Access all of your swing data
  • Benchmark your swing by skill level
  • Sync data to video views
  • Track your swing progress
  • Connect with your coaches & teams
  • Dig deeper with web analysis tools

Where can I purchase SwingTracker?

You can order SwingTracker online at our website, on Amazon or on JustBats.com.

What is DiamondCLUB?

A monthly subscription allowing access to the most extensive swing tracking features, including 3D drills, is now available for $4.99 a month. When you create a DiamondCLUB account, you receive a 30-day DiamondCLUB trial.

  • Access all of your swing data
  • Benchmark your swing by skill level
  • Sync data to video views
  • Track your swing progress
  • Connect with your coaches & teams
  • Dig deeper with web analysis tools

How do I set up my DiamondCLUB account online?

You can set up a DiamondCLUB account through SwingTracker Web or by clicking “Sign Up” when you open the app.

Upon purchase, the free 12-month DiamondCLUB subscription is automatically started when the first player using a sensor takes their first swing.

When will my SwingTracker order arrive?

The shipment should take between 3-5 business days. The tracking link that you receive when your order is shipped will include an estimated arrival time.

I forgot my password. How can I reset it?

You can reset your password in the app or online.

Online: Click here to reset your password under the “Forget Password?” selection under “Sign In” in the top right corner of the SwingTracker Web You will need to enter your email address or nickname. You will then receive an email with instructions on resetting your password.

For mobile: Click on “Forgot Password” in the “Sign In” screen and enter the email address used to register your SwingTracker account. You will receive an email with instructions on resetting your password.

How can I change my email address online?

You can change your email address online via SwingTracker Web. Use the account tab and then the Change Email button.

Can I track my order?

You will be sent a shipment verification email once your order has been shipped. Your shipping confirmation email will include a link to track your package.

Something is missing in my order.

We are so sorry. Please contact us and tell us more so we can correct the problem.

Can I return SwingTracker?

You can return SwingTracker within 30 days of purchase.

To do so, click here to open a return request.  Please provide the reason for return.

How do I pay for my DiamondCLUB account?

You can pay for your DiamondCLUB account either online or in the SwingTracker app.

When online and logged into your DiamondCLUB account, you can add a credit card to your account.

When logged into a SwingTracker account for a trial or expired DiamondCLUB account, the system will direct you on how to upgrade your membership when you open the app. You can also select the “My Subscription” from the “Settings” menu on the top left menu and select “Join DiamondCLUB Now”.

When will I be charged for my DiamondCLUB account?

If you paid online, your first payment will be charged when your trial period ends. If you paid through iTunes, your first payment will be charged to at confirmation of purchase.

Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.

Do I have to pay for the DiamondCLUB every month?

Payment will be charged to iTunes Account at confirmation of purchase. Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period. Auto-renew may be turned off by going to your Account Settings after purchase.

How do I make DiamondCLUB payments through iTunes?

You can subscribe and pay for DiamondCLUB through your iTunes account. Payment will be charged to iTunes Account at confirmation of purchase. Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period. Auto-renew may be turned off by going to your Account Settings after purchase.

No cancellation of the current subscription is allowed during active subscription period. Any unused portion of the free trial period will be forfeited when a purchase is made. 

How do I cancel my DiamondCLUB account?

If you signed up for the DiamondCLUB online, you can remove your credit card from the payments menu.

Visit the apple website for details on how to turn off payments made on your apple device.

Will the mobile app work on an iPad?

Yes. The SwingTracker Baseball & Softball apps will work with iPad Mini, iPad Mini 2, iPad Mini 3, iPad2, iPad3, iPad4, iPad Air, iPad Air 2.

To download the app click here.

How can I download and install the iOS mobile app?

To successfully install the mobile app for iOS, please click here or follow the steps below.

  • Launch “App Store” on your iOS mobile device
  • Click on the Search icon and search for “SwingTracker”
  • Click on the “SwingTracker” application from the search results
  • Click on the “Free” button then click on “Install”
  • You will need to sign in with your Apple ID password to proceed with the installation
  • After the application is finished downloading it will be ready to use

How do I log out of the app or demo?

You can log out of the app in Settings in the drop down list. Click Settings in the drop down tab in the upper left corner of the screen and thenselect “Logout”.

How do I pair my sensor with my mobile device?

Follow the steps below to properly pair and link your mobile device to your sensor.

  • Fully charge your sensor
  • Select the Settings icon on your mobile device and then select Bluetooth. If Bluetooth is not enabled, turn it on.
  • Select “SwingTracker”. It may take 15-30 seconds for SwingTracker to appear.
  • 
It will take approximately 15-30 seconds for the sensor to pair with the device. When paired, you will see a “Swing Away” button on the dashboard of the app.

Your iOS device will now automatically pair with your sensor unless you turn Bluetooth off or select “Forget this Device”.

If you have issues pairing your device, confirm that your iOS device operating system is up to date.

Can I link my sensor to multiple devices?

You can only pair your sensor to one device at a time. You can change the pairing of your sensor by following the standard pairing procedures.

How do I use the app?

We suggest that you review the “SwingTracker Setup” listed in the SwingTracker app’s Settings menu. Some key highlights of that tutorial include:

Setup

  • Pair a SwingTracker sensor
  • Attach the sensor to your bat
  • Set up a Load Position

How do you charge the sensor?

Your SwingTracker sensor arrives with a charge, but we recommend you charge it fully before taking more than a few swings.

  1. Remove the sensor from the sensor mount.
  2. Plug the charging station into a powered USB port.
  3. Place the SwingTracker in the center of the charging station. The sensor light will change from a blinking red to a solid green light when fully charged.

When charging your sensor, you are not able to transfer swings to your device that you have taken while in Disconnected Mode.

To transfer swings from a Disconnected Mode session, remove your sensor from the charger and use the SwingTracker app to begin to transfer swing data.

Never force a charge cable into the USB port of your SwingTracker charging station. If the charge contact does not easily fit, confirm that they are properly aligned before attempting to insert again.

ONLY use the USB charging cable provided to charge your SwingTracker sensor. Diamond Kinetics is not responsible for the operation of third-party accessories.

How do you know if the battery is running low?

A battery indicator is listed at the top of the SwingTracker app screen when you are paired with the app collecting swing data.  The sensor will blink red and app will alert you when the battery is low.

How long does a charge last?

On average a full charge will last 7 hours with continuous use. To maximize the charge, we suggest turning off the sensor when not in use.

How do I make sure that I don't exceed my data limit on my mobile device?

In the SwingTracker app under “Settings”, you can turn of “Use Cellular Data.

If you do not turn cellular off, we recommend that you connect to a wifi network in order to reduce data transferred over your data plan.  This is especially important if you are uploading a lot of videos.

How do you turn the sensor on/off?

Turning The Sensor On: With the sensor attached, hold the handle and tap the barrel of bat on the ground twice to turn on the sensor. You will see a green light flash rapidly if not paired. The light will flash slowly when paired to an iOS device.

 

Turning The Sensor Off: When your sensor is on and paired, use the top-left menu to select Settings. In Settings, scroll down to the ‘Sensor On’ menu and tap the sensor icon. You will then see a red light on your SwingTracker sensor to signal the sensor shutting off.

What happens if I forget to turn it off?

The sensor will go into sleep mode and the light will stop blinking if you stop using it for five minutes.  It will automatically wake up and the green power light will turn on once the sensor is picked up.

Moreover, the sensor will turn off automatically if the sensor does not move for 15 minutes.

How many swings can the sensor capture before it is full?

There is no limit to the number of swings SwingTracker will capture if you are in ‘online mode’ and actively paired with an iOS mobile device or tablet.

Is the sensor waterproof?

  • The SwingTracker sensor is splash-proof, however significant exposure to water may cause damage to your sensor.
    • Do not use your sensor in the rain.
    • Do not spill any food or liquid on your sensor.

    If your sensor gets wet, dry it thoroughly before using or charging. Do not attempt to dry it with an external heat source, such as a microwave oven or hair dryer.

    SwingTracker sensors that are damaged as a result of exposure to liquids are not serviceable and are not covered by the Manufacturer’s Warranty.

What is the proper way to clean the sensor?

You should always clean and dry the sensor if it becomes noticeably moist or dirty.

To clean the sensor: Gently wipe with a soft cloth or towel. Never use solvents to clean the sensor. DO NOT submerge the sensor in water as it is not waterproof.

To clean the strap: hand wash with mild soap and warm water, rinse, then towel or air dry.

Can I charge the Sensor with a wall charger?

Currently, the only supported way to charge the sensor is to use the provided charging station.

How long does it take to charge?

If your sensor is fully depleted, it will take about  2.5-3 hours to charge.  The higher the starting charge, the less time it will take to be completely charged.

How should I store the sensor?

Store the sensor in the provided protective pouch.

Keep the device stored in a cool, dry place at room temperature.  Avoid extreme temperatures.

It is ideal to operate your sensor between 32°and 95°F / 0° to 35°C.

Avoid dramatic changes in temperature or humidity when using your Diamond Kinetics sensor, as condensation may form with the sensitive electronic components of your sensor.

I lost my storage pouch; can I buy a new one?

Contact customer support at support@diamondkinetics.com if you are interested in an extra pouch.

Does the sensor strap fit every bat?

We have designed the sensor strap to fit all bats.  Some bats may require a little extra effort in order to attach the sensor strap to the knob of the bat.

How do you best attach the strap and the sensor onto the bat?

To attach the strap to the bat, follow the below steps:

  1. Place the end of your bat on a firm surface with the knob pointing upward.
  2. Stretch the round hole in the center of the sensor strap over the knob.
  3. Position the sensor mount on top of the bat knob.
  4. Hold the sensor mount in place with one hand.

Can I buy extra sensor straps?

Contact customer support at support@diamondkinetics.com if you are interested in extra sensor straps.

I broke the sensor strap. What do I do now?

Your SwingTracker sensor comes with one strap because it is designed and manufactured to withstand the toughest of conditions and last the entire duration of the sensor’s life.

To inquire about more straps, contact us at support@diamondkinetics.com.

How does data move from the sensor to my mobile device?

The sensor will use Bluetooth to transfer swing data from the sensor.

How do I know the sensor is collecting data?

Take a swing and make contact to register a good swing. Check the SwingTracker app to confirm that the swing is being captured or if the app did not register a swing.

If your sensor is not collecting data:

  • Confirm that your sensor is turned on and glowing green
  • Confirm that it is connected to your device by touching the Swing Away tab on the dashboard or in the upper left menu. If you are connected, it will say “Swing Away”. If you are not connected, it will say “Connect Sensor”.
  • Update your Load Position for your bat under “Settings” in the app before starting your next batting session.

How would I use SwingTracker for my team?

SwingTracker can add new dimensions to your coaching sessions. With SwingTracker you can provide tangible facts and data to the swing feedback you deliver to players.

Plus, you can access your players’ swing data, compare individuals and make training and drill suggestions and review their progress between sessions.

To test it out yourself, download the app here and select Demo.

Can I access a player’s data from my mobile device?

Yes. You can easily add and manage the data of a whole team of hitters and quickly switch between each player during batting practice.

Is an email address required to add a new account?

Yes, you will need a unique email address for each new account.

Can a coach/admin access a player’s swings from another device?

A coach can access a player’s device from any device that they sign into using the app or the website.

Does Diamond Kinetics share my personal information with third parties?

We take privacy seriously at Diamond Kinetics.  We do NOT share any personally identifiable information with third parties without explicit user or parent consent.

What happens if my child registers an account on the SwingTracker app or DiamondKinetics website?

When a user age 12 or under registers with Diamond Kinetics, we seek parental consent to allow them to use any of our services that require collection of personally identifiable information.

Users under the age of 12 who attempt to register with Diamond Kinetics will be asked to provide their first name, first initial of their last name, a screen name, and a parent email address.  Diamond Kinetics will then engage with the parent of the user for permission prior to collecting any additional personal information.

Can I change what information my child can share?

For users age 12 or under, we only collect the minimum information needed to register for the account and seek parent permission. Users age 12 and under cannot access photo or video sharing functionality without verified parental consent.  Parents have the ability to change the functionality shared.