FAQs

How can I download and install the Axon Sports iOS mobile app?

To successfully install Axon Sports-Baseball and Axon Sports-Fastpitch for iOS, please follow the steps below.

  • Launch “App Store” on your iOS mobile device
  • Click on the Search icon and search for Axon Sports-Baseball or Axon Sports-Fastpitch
  • Click on the desired Axon Sports app from the search results
  • Click on the “Free” button then click on “Install”
  • You will need to sign in with your Apple ID password to proceed with the installation
  • After the application is finished downloading it will be ready to use

What devices work with Axon Sports-Baseball and Axon Sports-Fastpitch apps?

For a complete of devices that Axon Sports-Baseball and Axon Sports-Fastpitch are compatible with CLICK HERE.

Do the Axon Sports-Baseball and Axon Sports-Fastpitch apps work on Android devices?

No, the Axon Sports-Baseball and Axon Sports-Fastpitch apps do not currently work with Android devices.

What is Axon Sports-Baseball and Axon Sports-Fastpitch?

Axon Sports-Baseball and Axon Sports-Fastpitch are mobile iOS apps designed to improve a player’s pitch recognition. Pitch recognition describes a hitter’s ability to recognize what type of pitch is being thrown at them. Axon Sports-Baseball and Axon Sports-Fastpitch allows a player to test their pitch recognition skills against elite pitchers and see over hundreds of pitches in a matter of minutes. Anticipate the pitch earlier and more accurately and improve your hitting ability. Axon Sports is backed by research in cognitive science.

Do you have any videos to help me set everything up?

Yes, we have a series of short tutorial videos listed on our YouTube page. You can also video our Tutorial Video tab in Support.

I forgot my password. How can I reset it?

Click on “Forgot Password” in the “Sign In” screen and enter the email address used to register your Hitting Subscription. You will receive an email with instructions on resetting your password.

How do I logout of the app or demo?

You can log out of the app in by selecting ‘Settings’ in the menu located in the top right of the screen.

Once you’ve selected the menu you should see a logout option.

How can I contact support?

  1. Email support@diamondkinetics.com
  2. Submit a request in the ‘Contact Customer Support’ box on this page
  3. Use the in-app Customer Support feature
  4. Call the following number (M-F, 9 a.m – 5 p.m. EST): 412-223-5341 (Ext. 1)

How much do Axon Sports-Baseball and Axon Sports-Fastpitch apps cost?

The Axon Sports-Baseball and Axon Sports-Fastpitch apps are free downloads on iOS devices. However, at the end of your 14-day free trial, to gain full-access to the app and all it’s features you will need to buy a Hitting Subscription for $4.99/month.

For more information on the Hitting Subscription CLICK HERE.

Does it require a subscription?

Axon Sports-Baseball and Axon Sports-Fastpitch do require a Hitting Subscription to gain all the features that Axon Sports-Baseball and Axon Sports-Fastpitch have to offer.

You will receive a free 14-day free trial that starts upon your first action in any of the apps that are included in a Hitting Subscription (SwingTracker, DK Expert, Axon Sports-Baseball, Axon Sports-Fastpitch). Once this 14-day free trial is over you will need to buy a Hitting Subscription to gain access to all that a Hitting Subscription has to offer.

To learn more about what is included with your Hitting Subscription CLICK HERE.

How much is a Hitting Subscription?

A Diamond Kinetics Hitting Subscription costs $4.99 a month OR $54.99 a year for Axon Sports-Baseball and Axon Sports-Fastpitch.

What is included in my 14 day free trial?

During your 14-day free trial you have complete access to the Axon Sports-Baseball and Axon Sports-Fastpitch apps.

What is included in my Hitting Subscription?

To learn more about what’s included in your Hitting Subscription, CLICK HERE.

How do I set up my Hitting Subscription?

You can set up a Hitting Subscription by clicking “Sign Up” when you open the app or going to our Shop.

How do I continue my Hitting Subscription?

To continue your Hitting subscription from a free trial please visit our shop.

When will I be charged for my Hitting Subscription?

If you paid online, your first payment will be charged when your trial period ends. If you paid through iTunes, your first payment will be charged at confirmation of purchase.

Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.

Do I have to pay for a Hitting Subscription every month?

Payment will be charged to iTunes Account at confirmation of purchase. Your subscription will automatically renew unless cancelled at least 24 before the end of the current period. Auto-renew may be turned off by going to your Account Settings after purchase.

How do I make Hitting Subscription payments through iTunes?

You can subscribe and pay for Hitting Subscription through your iTunes account. Payment will be charged to iTunes account at confirmation of purchase. Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period. Auto-renew may be turned off by going to your Account Settings after purchase.

No cancellation of the current subscription is allowed during active subscription period. Any unused portion of the free trial period will be forfeited when a purchase is made.

What is a Premium Hitter?

Having a Hitting Subscription and access to all that the Hitting Subscription has to offer makes you a Premium Hitter.

For more information, CLICK HERE.

How do I pay for my Premium Hitter account?

Having a Hitting Subscription qualifies you as either a Premium Hitter. You can pay for your Hitting Subscription either online or in the app.

When online and logged into your Premium Hitter account, you can add a credit card to your account.